Customer Benefits

Front Line Practice Benefits:

• everything is in one place – this saves times as it easy for staff to find all the key policies, procedures and practice guidance which they need to support them in their role;
• the portals have an attractive, accessible and responsive design and an easy to use search function;
• content automatically converts for use on mobile devices;
• quick reads and audio summaries are available, can be accessed by the public and help staff to learn at their own pace;
• new ways of working and changes to practice can be easily captured and added to the portal; staff are notified by email each time there is a change to the portal content, meaning they are well-informed about service developments;
• a wide range of resources for adult social care and safeguarding adults are available in each portal, including an extensive glossary which is hyperlinked throughout the policies and procedures.

Service Benefits:

• ensures staff have access to all relevant policies, procedures and practice guidance no matter where they are working;
• an online resource means there are no version control issues – everyone will be working to the same edition;
• content in the portal is up to date and kept updated, with oversight from a specialist adult social care lawyer;
• the reading confirmation tool enables managers to review engagement with the portal; new starters can be given a tailored reading list for induction;
• short epractice quizzes are added to key policies and procedures, this gives managers confidence that staff understand the policies and procedures they are working to;
• content in the portal is open access for staff, partners and people who use services; however, specific areas of the portal can be password protected for the storage of internal documents;
• content management system / CMS areas are built into the portals, meaning designated staff can easily add and remove local supporting documentation;
• reduces demand on frontline managers and legal services, as the portal should be the first port of call for staff with policy, procedure and practice queries;
• supports performance management; content can be flagged and used as a checklist for supervision, work planning and performance management, appraisal and induction;
• supports inspections, complaints and Freedom of Information requests; archive versions of policies are retained;
• reduces printing costs and use of environmental resources.