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The Adult Social Care Adults Policies, Procedures and Practice (APPP) portals have been created specifically for staff working in adult social care. We have different models:

We have three models for our ASC APPP portals, to fit the range of different needs and budgets in local authorities. Each model is hosted within our specific APPP sites which have a full range of hyperlinked resources (see below). All websites will be branded with the local authority logo and corporate colour whichever model is chosen. Below is a summary of the different models.

Customised Portal

The portal is supplied with our full suite of template chapters, taken from the Care Act 2014 and additional guidance and legislation. We add local links throughout the site to achieve initial localisation. The customer is supplied with all of the chapters in Word for them to review in order to reflect their local teams, processes and values. These amendments are formatted into the site. The draft portal and Word chapters are available to send to the customer within one week of contract agreement. Customised portals offer a lot of opportunities to localise content, including:

  • choice of tiles on the home page;
  • some tiles can be managed by staff locally using CMS function which gives maximum flexibility;
  • contents layout can be amended as required;
  • chapters can be removed or reordered as required;
  • extra tab on the procedures contents page for a subject of your choice;
  • chapters in the main contents can have local information included, including links to other local information and resources;
  • local information can be sent for upload and integrated into the site at any time.

Format and Review Portal

Where the customer has their own policies and procedures, we format these into a branded website (as above). We conduct a review of the information sent to us by the customer whilst formatting it and provide feedback if there is any missing or out of date information. Our template chapters can be added separately to plug any gaps, if required. Sites can be available within one month of receiving the customer’s documentation.

As well as having the customer’s own policies and procedures, Format and Review portals offer other opportunities to localise sites, including:

  • choice of tiles on the home page;
  • some tiles can be managed by staff locally using CMS function which gives maximum flexibility;
  • extra tab on the procedures contents page for a subject of your choice;
  • local information can be sent for upload and integrated into the site at any time.

Please note: For both of the above models, PPP will send out suggested changes every six months for agreement to include in each customer’s portal. Urgent amendments, such as changes to legislation, will be carried out at that time.

Essentials Portal

This option uses our template suite of chapters for ASC in a branded website, but with no localisation of the main chapters. There is a local documents area where customers can upload their own information. PPP keeps the main chapter content updated from a national perspective. Amendments will be tabled in our usual way, to allow staff to be notified of changes. Sites are available within one week of contract agreement.

Our Offers at a Glance

Customised Format and Review Essentials
Customer uses our full suite of template chapters Check mark Cross mark Check mark
Customer’s own documents integrated into portal main chapter contents Check mark Check mark Cross mark
Only uses customer’s own policies and procedures Cross mark Check mark Cross mark
Can only add local information in Local Documents area Cross mark Cross mark Check mark
Can link / integrate with other local websites and electronic recordings systems Check mark Check mark Cross mark
Monthly / bi-monthly online meetings with key contacts and staff launches in the first year As required Three per year One per year
Customised to reflect customer’s service needs and ways of working Check mark Check mark Cross mark
PPP suggested twice yearly updates to procedures integrated with customer’s own information Check mark Check mark Cross mark
PPP urgent updates as a result in changes of legislation etc Check mark Check mark Check mark
Combines national statutory and best practice guidance with local information Check mark Dependent on the customer’s own information. Check mark
Contains all relevant policies and procedures, with links to additional useful resources Check mark Dependent on the customer’s own information. Check mark
Always up to date – reflecting latest local and national changes Check mark Check mark Check mark
Brings all key local information together in one place Check mark Check mark Cross mark
Proactive support with LGSCO complaints management Check mark Check mark Cross mark
Include features that help to embed policy and procedure into practice:
  • Quick reads / summaries and audio summaries;
 Check mark Check mark Check mark
  • Epractice to test staff understanding of key chapters;
 Check mark Cross mark Cross mark
  • Chapter reading confirmation.
 Check mark Check mark Cross mark
Supports inspections, FOI requests, complaints, enquiries; Check mark Check mark Check mark
Provides tools to help staff deliver best practice. Check mark Check mark Check mark
Resources section includes:

  • Glossary of key terms;
  • Key case law and LGSCO reports;
  • Care Quality Commission Standards and Key Lines of Enquiry;
  • Key statutory and national guidance;
  • Key legislation;
  • Links / contacts for national organisations;
  • Key Safeguarding Adults Review Reports and national enquiries;
  • Monthly research and report briefings
 Check mark Check mark Check mark
Cost: £££ ££ £

Customer Site Links

Click on the links below to view customer APPP portals:

Get in touch

More information:
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